• Software Quality Assurance Manager

    Location US-OH-Richfield
    Posted Date 4 weeks ago(12/20/2018 11:21 AM)
    Job ID
    # of Positions
    Position Type
    Full Time
  • Overview

    With over 25 years of success, National Interstate remains one of the leading specialty property and casualty insurance companies in the country. We offer more than 30 product lines with a focus on commercial transportation, Alternative Risk Transfer (ART), and specialty vehicle insurance. We are proud to be a 6 time Northcoast 99 winner and our employees have voted us as a Top Workplace in Northeast Ohio for 2016 and 2017. Thanks to our talented and dedicated team, we are able to live out our company values of integrity, transparency, fairness, accountability, empowerment and collaboration with each transaction we make. If you are ready to join an engaging and driven team such as ours, we would love to hear from you!


    As a Software Quality Assurance Manager, you will provide overall direction, guidance and leadership for National Interstate’s Information Technology Quality Assurance team.  This will include working extensively with IT and Business leaders as a visionary to proactively assist in defining the direction for future projects and processes.  You will also provide expert testing leadership and assist us in meeting our objective to become a world class QA team.  Other important responsibilities include reviewing test plans to ensure they meet requirements and working with more “junior” testers to implement best practices. Desirable candidates will be able to:


    • Expertly communicate across all levels of the organization, inside and outside IT
    • Review existing processes and establish metrics to improve our Software Testing efficiency and effectiveness
    • Ensures that testing is completed on time and meets all functional requirements, as defined during the requirement definition process.
    • Take ownership and lead our effort to incorporate automation in everything we do
    • Consult with team members and management to create high-level comprehensive process definitions
    • Manage large project plans with guidance and suggest improvements
    • Ensures products, applications, and systems are in compliance with established quality standards and meet customer requirements.
    • Ensures necessary knowledge management documentation. Advises Quality Assurance Analysts on how to write the documentation and reviews the material for accuracy, completeness, and usability. Applies knowledge of tools used necessary to complete work.
    • May be responsible for driving strategic best practices, in the area of quality and test, within Information Technology and throughout the business.
    • Provide technical or business training to IS professionals beyond the immediate work team
    • Proactively research and prototype emerging technologies
    • Ensure our people, processes and technology are aligned to meet objectives and win
    • Responsible for performance and coaching of staff and decisions regarding talent selection, development, and performance management. Ensures new members of the team receive proper training.
    • Serve as a mentor to “junior” testers and consult on and/or lead testing decisions across multiple project teams
    • Perform other duties as assigned


    • Bachelor’s degree in Computer Science, Engineering, Information Systems is highly preferred; or any combination of related  experience and education
    • 5 or more years of related experience; exhibits leadership qualities
    • A software development background is strongly preferred, but not mandatory
    • Solid verbal and written communication with strong team orientation and leadership affinity
    • Ability to present information clearly and effectively, and respond to questions/concerns in an individual or group setting
    • Exceptional critical thinking and data analysis skills
    • Skilled with writing code such as SQL, JavaScript, C# and others
    • A passion to nurture and lead an outstanding team
    • Direct experience working with testing automation platforms such as Selenium and PostMan


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Build your career profile here to connect with us!