• Claim Manager - Passenger and Specialty

    Location US-OH-Richfield
    Posted Date 2 weeks ago(8/5/2019 9:31 AM)
    Job ID
    # of Positions
  • Overview

    National Interstate is a member of Great American Insurance Group. As one of the leading commercial transportation insurers in the nation, we offer risk financing solutions in all 50 states tailored to meet the needs of a wide variety of transportation classes. Our offerings include traditional insurance and innovative alternative risk transfer (ART) programs, including more than a dozen group captive programs catering to niche wheels markets. We are proud to be a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace in Northeast Ohio. It is because of our talented and dedicated team that we are able to live out our company values of integrity, transparency, fairness, accountability, empowerment and collaboration with each transaction we make. If you are ready to join an engaging and driven team such as ours, we would love to hear from you!


    • Oversees activities within the Claims department. Provides file guidance:
      • Investigates and maintains claims:
        • Reviews and determines coverage and / or liability.
        • Secures / analyzes necessary information (i.e., reports, policies, appraisals, releases, statements, records or other documents) in the investigation of claims.
      • Works toward the resolution of claims files, complaints and disputes and attends arbitrations, mediations, dispositions or trials as necessary.
      • May affect settlements / reserves within prescribed limits and submit recommendations to supervisor on cases exceeding personal authority.
      • Ensures that claims payments are issued in a timely and accurate manner.
      • Ensures that claims handling is conducted in compliance with applicable statutes, regulations and other legal requirements, and that all applicable company procedures and policies are followed.
    • Advises reporting staff on claim files and extends settlement authority as necessary after reviewing files.
    • May establish reserves and make recommendations or reports for Corporate Claims or senior management.
    • Coordinates the work activities within the unit. Responsible for day-to-day work and procedures. Assigns and checks work.
    • Responsible for performance, development and coaching of staff (i.e., hiring, firing, performance management, salary increases, etc.). Provides training to new members of the team / unit.
    • Performs other duties as assigned.


    Education: Bachelor’s Degree or equivalent experience.
    Field of Study: Liberal Arts, Business or a related discipline.
    Experience: 5 or more years of related experience, including prior supervisory experience.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Build your career profile here to connect with us!