• Office Support Representative

    Location US-OH-Richfield
    Posted Date 1 day ago(12/6/2019 9:50 AM)
    Job ID
    # of Positions
    Administrative/Customer Support
  • Overview

    National Interstate is a member of Great American Insurance Group. As one of the leading commercial transportation insurers in the nation, we offer risk financing solutions in all 50 states tailored to meet the needs of a wide variety of transportation classes. Our offerings include traditional insurance and innovative alternative risk transfer (ART) programs, including more than a dozen group captive programs catering to niche wheels markets. We are proud to be a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace in Northeast Ohio. It is because of our talented and dedicated team that we are able to live out our company values of integrity, transparency, fairness, accountability, empowerment and collaboration with each transaction we make. If you are ready to join an engaging and driven team such as ours, we would love to hear from you!


    Performs a variety of routine clerical support duties within a functional group or team according to established systems and procedures. Tasks may include one or more of the following:

    • Filing: Maintains classified or indexed records arranged in an established system. Inserts, removes and notes disposition of materials. May search and investigate information contained in files. May insert additional data, prepare routine reports, and provide written information on request.
    • Clerk: Performs routine functions such as photocopying, compiling records, filing, tabulating, posting information and distributing mail. Maintains records, forms, verifies information and resolves routine problems. May assist in the purchase of office supplies and facility security functions (keys, badges, etc.). May answer and/or screen incoming calls.
    • Photocopying: Completes assignments of simple to moderate technical complexity ranging from single color forms, reading material and other documents to those requiring merge of covers, text, indexes and related items in single or multi-color. For equipment used, may perform all phases of equipment set-up, operation and routine maintenance.
    • Document Assembly: Assembles, packages and/or distributes routine policy forms, endorsements, marketing and promotional materials, special forms and output reports to customers (field personnel, agents, insureds, etc.). Performs quality control on products, identifies rejects and returns to appropriate initiating offices, recording rejected materials. Operates basic bindery equipment including perforator, punches and stapler.
    • Imaging-Prep: Accepts, certifies and tracks incoming mail and enters into control log. Performs all preparatory procedures required to ready all documents for scanning. May scan documents for a minimal number of less complex customers.
    • Mailing: Prepares incoming mail for distribution and processes outgoing mail. Distributes and collects mail, determines and affixes appropriate postage. Operates mailroom equipment including postage machine, sorter, inserter, etc. Familiar with the rules, regulations and procedures of the various mail and package systems/vendors throughout the nation.
    • Data Entry: Inputs lists, records or other data points into an electronic format.
    • Supply: Orders, receives, stores and issues supplies (stationery, office supplies, marketing materials etc.). Maintains established inventory levels by checking shelves and prepares purchase orders or notifies supervisor at established reorder points. Stocks deliveries and checks that deliveries conform to purchase orders (quality and quantity)

    Complies with appropriate company and/or regulatory guidelines (i.e., handling of checks, titles, other negotiable items, etc.).

    Familiar with department operations, policies and procedures, as well as the business and organization.

    Performs other duties as assigned.



    Education:High school diploma or equivalent

    Experience: 1 to 3 years of experience. Continuing coursework toward certification in area of expertise may be required.


    Scope of Job:Performs work under close supervision. Relies on instructions and pre-established guidelines to perform the functions of the job. Demonstrates working knowledge of business systems/applications (word processing, spreadsheets, database,etc.) and equipment used to perform job functions. Works on assignments of low to moderate technical complexity.


    Physical Requirements
    • Requires continuous and prolonged walking and standing.
    • Requires frequent lifting, carrying, pushing and pulling of objects up to 50 lbs.
    • Requires frequent climbing, bending, twisting, stooping, kneeling and crawling.
    • Requires overhead reaching and grabbing.
    • Requires regular and predictable attendance.
    • Requires ability to conduct visual inspections.
    • Requires work outdoors, in inclement weather conditions.
    • May require ability to operate a motor vehicle.


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