Billing Representative II

Location US-OH-Richfield
Posted Date 3 months ago(3/26/2021 3:36 PM)
Job ID
# of Positions
National Interstate
Accounting & Finance


National Interstate is a member of Great American Insurance Group. As one of the leading commercial transportation insurers in the nation, we offer risk financing solutions in all 50 states tailored to meet the needs of a wide variety of transportation classes. Our offerings include traditional insurance and innovative alternative risk transfer (ART) programs, including more than a dozen group captive programs catering to niche wheels markets. We are proud to be a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace in Northeast Ohio. It is because of our talented and dedicated team that we are able to live out our company values of integrity, transparency, fairness, accountability, empowerment and collaboration with each transaction we make. If you are ready to join an engaging and driven team such as ours, we would love to hear from you!


  • Billing and Collections: 
    • Provides billing information, account reconciliation, and billing problem resolution to internal and external customers involving multiple lines of insurance. 
    • Develops and uses working knowledge of multiple billing and/or policy applications and processing procedures to effectively service customer inquiries.
    • Requires follow-up on delinquent accounts.
    • Responsible for Inbound/Outbound Collection calls via Softphone
  • May be responsible for updating and / or keeping records (i.e., customer account information (balances, delinquencies, etc.) incomplete files, ACH information, etc.).
  • May gather data to compile reports and / or create ad hoc reports as needed.
  • Complies with appropriate regulations and / or company policies / guidelines.
  • Contacts other departments and / or outside agencies to resolve problems.
  • Performs other duties as assigned.


Education: High School Diploma or equivalent.

Experience: 0 to 2 years of related experience.




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