Office Support Supervisor

Location US-OH-Richfield
Posted Date 2 weeks ago(4/7/2021 12:12 PM)
Job ID
# of Positions
National Interstate
Administrative/Customer Support


National Interstate is a member of Great American Insurance Group. As one of the leading commercial transportation insurers in the nation, we offer risk financing solutions in all 50 states tailored to meet the needs of a wide variety of transportation classes. Our offerings include traditional insurance and innovative alternative risk transfer (ART) programs, including more than a dozen group captive programs catering to niche wheels markets. We are proud to be a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace in Northeast Ohio. It is because of our talented and dedicated team that we are able to live out our company values of integrity, transparency, fairness, accountability, empowerment and collaboration with each transaction we make. If you are ready to join an engaging and driven team such as ours, we would love to hear from you!


  • Responsible for coordinating and supervising the day-to-day activities for clerical staff supporting functional group(s) or team(s).
    • Supervises employees and may perform the work of subordinates.
    • Assigns and checks work.
    • Responsible for the performance and coaching of staff. Has a participatory role in decisions regarding development, hiring, firing, performance management, pay increases, etc., for direct reports.
    • Provides training to new members of the team / unit.
  • Maintains extensive knowledge of department policies and procedures and understanding of business and organization. Ensures appropriate application throughout task completion.
  • Oversees internal controls to ensure accuracy, timeliness and quality of work. Makes recommendations to improve processes and procedures.
  • Performs other duties as assigned.


Education: Associate’s Degree or equivalent.
Field of Study: Business Administration or related discipline.
Experience: 3 to 5 years related experience; exhibits leadership qualities. Experience in the insurance industry preferred. Certification in area of expertise may be required.


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