Human Resources Manager, Talent Development and Acquisition

Location US-OH-Richfield
Posted Date 1 month ago(5/6/2021 3:33 PM)
Job ID
# of Positions
National Interstate
Human Resources


National Interstate is a member of Great American Insurance Group. As one of the leading commercial transportation insurers in the nation, we offer risk financing solutions in all 50 states tailored to meet the needs of a wide variety of transportation classes. Our offerings include traditional insurance and innovative alternative risk transfer (ART) programs, including more than a dozen group captive programs catering to niche wheels markets. We are proud to be a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace in Northeast Ohio. It is because of our talented and dedicated team that we are able to live out our company values of integrity, transparency, fairness, accountability, empowerment and collaboration with each transaction we make. If you are ready to join an engaging and driven team such as ours, we would love to hear from you!


  • Manages human resources programs, policies and procedures. This may include management of and participation in compliance,  recruitment and staffing,  training, performance management, workforce planning, organization development and leave management.
  • Understands, supports, and participates in developing corporate business strategy and the goals of each department designed to meet that strategy. Proactively consults with leadership to identify, develop and execute human resources strategies that support business needs.
  • Participates in developing team objectives and in meeting performance targets.
  • Demonstrates comprehensive knowledge of employment law, various human resources functions, and trends. Monitors for legal compliance in the various human resources functions
  • Manages the maintenance of record keeping systems and files in order to ensure compliance with all company policies and regulatory agencies.
  • Ensures that effective business relationships with internal external customers / coworkers are developed and maintained. Serves as a liaison between the business and other human resources functions.
    • Ensures the provision of excellent customer service.
    • Develops and monitors management reports on service levels, activity and customer experience.
    • Develops methods to improve customer service and satisfaction.
  • Requests or generates and analyzes management reports to track and assess business metrics. Reviews findings with more senior management.
  • Develops and oversees internal controls to ensure accuracy, timeliness and quality of work. Makes recommendations to improve processes and procedures.
  • Has responsibility for performance, development and coaching of staff (hiring, firing, performance management, pay increases, etc.). Provides training for new members to the team / unit.
  • Performs other duties as assigned.


Education: Bachelor’s degree or equivalent. Master’s Degree preferred.
Field of Study: Human Resources, Business or a related discipline.
Experience: 5 to 8 years of related experience, including 1 to 3 years of leadership experience . Professional designation preferred; appropriate designations could include Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR), Certifications in DDI, DiSC and Emotional Intelligence preferred. Instructional design knowledge preferred. System knowledge of Workday preferred. 


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